Refund and Returns Policy

At ChinaSupplyHub, we are committed to delivering high-quality products and a smooth buying experience. Please review our return and refund policy carefully, which is tailored for B2B transactions.

Returns

  • Eligibility: Returns are accepted only for defective or incorrectly delivered products.
  • Request Period: You must contact us within 7 days of receiving your order to request a return.
  • Condition: Items must be unused, in their original packaging, and with all components included.
  • Approval Required: All returns must be approved by our support team before being shipped back.

Refunds

  • Method: If your return is approved, a refund will be issued to the original payment method or via company transfer.
  • Processing Time: Refunds are typically processed within 7–10 business days after receiving and inspecting the returned item.
  • Partial Refunds: May be issued if the item is not returned in its original condition or is missing parts.

Non-Returnable Items

  • Customized or special-order items
  • Discounted or clearance items
  • Products damaged due to misuse or improper installation

Return Shipping

  • Return shipping costs are the responsibility of the buyer unless the return is due to our error.

How to Request a Return

To start the process, contact our support team: